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Accueil professionnels  > Services en ligne et formulaires  > Règlement en ligne des litiges - Achats nationaux ou dans l'UE

Service en ligne

Règlement en ligne des litiges - Achats nationaux ou dans l'UE (Service en ligne)

Vérifié le 18 janvier 2023 - Direction de l'information légale et administrative (Première ministre)

Guichet unique en ligne permettant aux consommateurs et aux commerçants de l'Union européenne de résoudre leurs litiges concernant les achats nationaux ou dans l'Union européenne.

Il s'agit d'un mode amiable de résolution du litige.

Les litiges sont transmis aux organismes nationaux de règlement extrajudiciaire des litiges qui sont connectés à la plateforme.

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Commission européenne

Pour toute explication, consulter les fiches pratiques :

Particuliers

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